Shipping & Delivery Policy
Last updated: July 14, 2025
This Shipping & Delivery Policy applies to all purchases made on rekhaai.app and is operated by STALIN E COMMERCE COMPANY.
1. Digital Delivery
All products and services offered by Rekha AI are digital in nature. We do not sell, ship, or deliver any physical goods. Our deliverables include:
- AI Palm Reading Reports (PDF) — generated and made available for download within your account immediately after payment confirmation.
- Premium Feature Unlocks — activated instantly upon successful payment.
- Subscription Access — granted immediately upon payment and active for the duration of the billing cycle.
2. Delivery Timeframe
Since all products are digital, delivery is instantaneous in most cases:
- PDF Reports: Available for download within seconds to a few minutes of payment confirmation, depending on AI processing time and server load.
- Subscriptions & Unlocks: Access is granted immediately after payment is processed.
If you experience a delay of more than 30 minutes in receiving your product, please check your account dashboard first. If the issue persists, contact our support team.
3. How You Receive Your Product
Once your payment is confirmed, your digital product will be accessible via:
- Your Account Dashboard — log in to rekhaai.app and navigate to your account to view and download your reports.
- Email Notification — a confirmation email may be sent to your registered email address with a download link or access instructions.
4. No Physical Shipping
As Rekha AI is a fully digital service platform, we do not ship any physical items. There are no delivery charges, no courier services, and no tracking numbers associated with any purchase made on this platform.
Consequently, there is no concept of shipping cost or delivery address for any of our products.
5. Delivery Failures
In the rare event that a product is not delivered due to a technical error on our end (e.g., payment processed but report not generated), please contact us within 7 days:
We will investigate and either re-deliver the product or process an appropriate resolution per our Refund & Cancellation Policy.
6. International Delivery
Because our products are entirely digital, they are accessible worldwide, subject to any applicable local laws or regulations in your country. We do not restrict access based on geography for our digital products.
7. Contact Us
If you have questions about this policy or your delivery, please reach out:
- 📧 help@rekhaai.app
- 🌐 Contact Page
- 🏢 STALIN E COMMERCE COMPANY, India
